Privacy Policy

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Effective Date: May 29, 2025

Introduction

Cox Bros LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

Personal Information
We may collect the following personal information when you voluntarily provide it to us:

Name
Phone number
Payment or billing information (if applicable)

Non-Personal Information
We may collect technical data automatically when you interact with our website, including:

IP address
Browser type
Device information
Website usage behavior
Cookies and tracking technologies

How We Use Your Information

We may use your information for the following purposes:

To provide and schedule our services
To send appointment confirmations, reminders, and service-related updates
To respond to inquiries and customer service requests
To send promotional messages or offers (you may opt out at any time)
To analyze and improve the performance of our website and services

Text Messaging and SMS Communications

When you opt in to receive text messages from us, we may send appointment updates, reminders, and promotional messages.

You can cancel at any time by texting “STOP.”
For help, reply “HELP” or contact us at (864) 580-3430.
Message and data rates may apply.
Message frequency varies.
Carriers are not liable for delayed or undelivered messages.

Note: Your SMS opt-in data and consent will not be shared with third parties, except when required to enable the delivery of those messages through a messaging provider.

How We Share Your Information

We do not sell or rent your personal information. We may share your information under the following limited circumstances:

Service Providers: We may share information with trusted third-party vendors who assist us in delivering our services (e.g., payment processors, scheduling tools).
Legal Requirements: We may disclose your information if required by law, court order, or government request.
Business Transfers: If we are involved in a business merger or sale, your information may be transferred as part of that transaction.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights & Choices

You can opt out of promotional texts at any time by replying “STOP.”
You may request to review, correct, or delete your personal information by contacting us.

Updates to This Policy

We may update this Privacy Policy from time to time. If changes are made, we will revise the effective date at the top of the policy. Your continued use of our website or services after updates constitutes your acceptance of the revised policy.